KWCHEM CUSTOMER SATISFACTION SURVEY


KWCHEM CUSTOMER SATISFACTION SURVEY

Dear Customer : With the coming end of this year, KWCHEM wishes to provide you with products that best meet your needs and with the most effective and efficient services possible next year. We welcome your comments, questions and suggestions.
Pls take a moment to let us know how we are doing by completing the following questionnaire below and rest assured that we will read it carefully to see how we can turn your suggestions into benefits for you, the customer!

1.How do you think about the quality standards of KWCHEM products?
A Excellent
B. good
D. fair
E very poor
2. Comparing to that of competitors with consistent quality standards, how do you think about the price of KWCHEM products?
A. very advantageous
B. advantageous
C. normal
D. quite higher, disadvantageous
E never made comparison
3.How do you think about the accuracy of KWCHEM lead-time?
A. Excellent
B. good
C. fair
D. poor
E. very poor
4.How did you come to know about KWCHEM?
A..web site
B.exhibition
C.catalogue
D.recommendation by colleague or relevant persons
E.conference/trade
.others.

5. Have you visited this website before?



6.. Which KWCHEM product(s) do you use most frequently?
7.How would you rate the overall services received from us?
A Excellent
B. good
C. fair
D. poor
E. very poor
8.If you had any complaints, were they dealt with to your satisfaction?
9.Do you have any comments, questions, or suggestions that would help us improve further our products or services?
If you would like to get a feedback or to discuss your comments with the KWCHEM customer service, please provide the following information:
First name, Name:
Company/ institution:
City:
Country:
E-mail:
Phone:
     

Thank you very much for taking your precious time to complete the questionnaire. Please submit it online or fax to us at the No: +86-519-8172212 by 25th December 2005.

Copyright(C)2002,kwchem All Rights Reserved. Member of ChemNet.com    CCN   Supported by Hi2000